Information about EGM complaints handling procedure

In the event that you have a complaint about the services provided by EGM, you should in first instance discuss with your usual EGM representative.

If you are not satisfied with the way your complaint is dealt with by your usual EGM representative or you wish to escalate any particular issue, you should contact our Compliance Department either by post or by email, specifying “COMPLAINT” as the subject: 


Our complaints procedure will follow the requirements of applicable laws. It guarantees the respect of the imposed delays, namely:


All complaint submissions are free of charge. Further information can be obtained upon request. 

However, if the response provided by EGM is not completely satisfactory or the delays have not been respected, you may file a complaint, free of charge,  with the following Mediators or National Competent Authorities:   



The Autorité des Marchés Financiers Mediator (AMF Mediator)

(The charters and protocols of the AMF Mediator are available on the regulator’s website, under the section “The AMF Ombudsman”).




The Financial Services and Market Authority (FSMA)